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Legal Area
Terms and Conditions
General information
Naturalea is a Swiss company and, as such, complies with Swiss and European law on remote trading. This means that buying on crownhealth.ch is safe, there is no risk of fraud and if there are any issues, they will be solved quickly and with the best possible solution.
Scope of application
The following General Sales Conditions apply to the purchase of food supplements through the crownhealth.ch e-shop.
Users who browse and buy on crownhealth.ch automatically accept, without reservations, its terms and conditions. Naturalea reserves the right to modify, without prior notice and at any time, the terms and conditions of sale. Users are responsible for keeping themselves informed about any changes via this page and associated pages.
Definitions
Seller: Naturalea SA - Via Nassa 46, 6900 Lugano, Switzerland
Registered in the Ticino Canton Trade Register ID-No. CHE-297.785.015
Buyer: Physical person who buys the products
Sale: Remote online sale of the products via the crownhealth.ch e-shop
Prices
Prices on crownhealth.ch may be subject to updates. Prices include VAT where applicable.
Payment terms and method
The payment methods that appear on the crownhealth.ch website at the time of placing the order apply.
Here are the available payment methods:
- Paypal
- VISA/MASTERCARD credit cards
- Advance bank transfer as follows
Made out to: Naturalea SA
Bank: Cornèr Banca SA
Swift: CBLUCH22XXX (Lugano)
IBAN: EUR CH80 0849 0000 3642 9800 6
The transfer will be effective only after the sum is credited on Naturalea’s bank account. - Payment in cash upon delivery. For cash on delivery payments there is a 10 euro charge.
Retention of title
The goods supplied shall remain under the ownership of Naturalea SA up to the full payment.
Orders
After receiving the order, a confirmation email will be sent automatically to the address specified at the time of registration with all the order details. This email does not establish the beginning of a contract between the buyer and the seller (Naturalea). This is only a summary of the order issued by the customer. Naturalea is free to accept or decline any order received. If the order is declined, Naturalea will contact the user and provide a full refund.
Orders can be made via:
- the website (orders are dispatched sooner than with other methods)
- an email to orders@crownhealth.ch by indicating your registration, shipping and payment details (bank transfer or cash on delivery) and the products you would like to order
- by calling us at +41 (0) 91 923 23 11 and indicating your registration, shipping and payment details (bank transfer or cash on delivery) and the products you would like to purchase. Call us to place an order from Monday to Friday from 9am to 1pm and from 2pm to 4pm.
Order preparation and shipping
Acceptance of order
Upon receiving the order and after checking the receipt of the payment (in case of payment by credit card), Naturalea immediately prepares the order (we do our best to deliver your products as quickly as possible). Preparation and shipping times may vary depending on the availability of goods (there may be stock errors: e.g. simultaneous purchases of limited quantities, product with defects only seen during the preparation of the order, etc. These problems will be promptly handled by our customer care service as transparently and quickly as possible, together with the customer).
Delivery time
Delivery times may vary depending on the destination.
We will email you a tracking number to follow the shipping status. Naturalea is not responsible for any errors or delays. However, we will still provide our assistance in the event of any issues.
Shipping costs
The shipping costs are clearly specified in the basket, during the order confirmation process and are included in the total amount.
Shipping is free for orders of 50 EUR or more. For smaller orders the shipping cost is 5 EUR. For cash on delivery payments there is a 10 EUR charge.
Please see the designated section for more shipping info
Transmission of incorrect data
The seller shall not be responsible for any delay and/or failure to deliver the products due to deliveries to incorrect addresses supplied by the buyer and no refund will be provided whatsoever. The buyer is directly responsible for submitting true statements.
Returns
We accept returns only subject to authorisation provided by us and only if the goods are as good as new and in their original packaging. A total of 20% of the selling price will be deducted from the credit note for warehouse handling expenses.
Right of withdrawal
Purchase waiver
The buyer is entitled to inform the seller at email info@naturalea.ch about the purchase waiver by claiming its right of withdrawal within 7 days from the date of receipt of the product, which must be returned to the seller intact and in its original packaging.
The shipping expenses to return the product shall be borne exclusively by the buyer.
The seller shall not, in any way, be responsible for any damage, theft or loss of the products returned and this shall result in the loss of the right of withdrawal.
The seller shall refund the cost of the product returned, net with the delivery expenses, within 3 days from the date of receipt of the returned product. The amount will be refunded by bank transfer
The product shall be returned to Naturalea SA - Via Nassa 46, 6900 Lugano Switzerland.
Unavailable product
If the ordered product is no longer available, the buyer can cancel the order without incurring any penalty.
Liability
The seller shall not be held liable for the improper and incorrect use of the products by the consumer.
The seller shall not, in any way, be responsible for the status of the products due to incorrect storage following delivery.
Please read the directions for use reported on the packaging labels.
Data protection
Customer data is held and processed according to the Crownhealth data protection policy. The declaration is available down below.
Applicable law and jurisdiction
These terms and conditions are only subjected to Swiss law. The competent court is the Swiss Court of the Tessin Canton.
Reviews and FAQ
Naturalea is not responsible for any content entered by the user on its website. Any nickname, comment, question and answer by customers will be regularly checked and we reserve the right to delete, reject and edit comments at any time. Users are implicitly aware that the information included in the website is not protected by copyright.
Amendments
We reserve the right to modify these General Terms and Conditions of sale at any time and without prior notice. The current (valid) version will be available at naturalea.ch
Privacy Policy of www.crownhealth.ch
In order to receive information about your Personal Data, the purposes and the parties the Data is shared with, contact the Owner.
Owner and Data Controller
Naturalea SA
Owner contact email: info@naturalea.ch
Types of Data collected
The owner does not provide a list of Personal Data types collected.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.
Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party's consent to provide the Data to the Owner.
Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
- Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
- provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
- processing is necessary for compliance with a legal obligation to which the Owner is subject;
- processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
- processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Place
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.
Retention time
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
Therefore:
- Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
- Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
The rights of Users
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following:
- Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
- Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
- Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
- Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
- Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
- Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
- Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.
- Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
Cookie Policy
This Website uses Cookies. To learn more and for a detailed cookie notice, the User may consult the Cookie Policy.
Additional information about Data collection and processing
Legal action
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
How “Do Not Track” requests are handled
This Website does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Website and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Updated on 28 May 2019
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